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FAQ

  • What kind of stones do you offer?
    We have 44 stones for our products, of course we can also fulfill your personal wishes, please get in touch Click on the link for the relevant stone and you will get an overview of which products are in the range. Diamond Whiskey Quartz Peach Tourmaline Rhodolite Garnet Swiss Blue Topaz Tsavorite Garnet White Quartz Champagne Zircon Ruby/Ruby Rubellite Tourmaline Sky Blue Topaz Zambian Emerald White Sapphire Golden Zircon Spessartite Garnet. Purple Amethyst Paraiba Tourmaline Columbian Emerald White Topaz Madeira Citrine Orange Sapphire Tanzanite Blue Zircon Green Tourmaline White Zircon Golden Citrine Red Garnet Blue Sapphire Peacock Tanzanite Peach Morganite Yellow Tourmaline Pink Amethyst London Blue_Topaz Indicolite Tourmaline Champagne Quartz Yellow Citrine Pink Sapphire Santa Maria Aquamarine Green Sapphire Champagne Topaz Yellow Sapphire Pink Tourmaline Electric Blue Topaz Peridot
  • Can I buy individual gemstones?
    Yes, it is possible to buy just gems. We have a large network and access to all types of gemstones in different qualities. For inquiries, please fill out the form provided at https://www.novasuperb.com/edelsteine-kaufen/
  • Sampling
    Sampling is possible at any time upon request. You as the customer bear the costs for this. The delivery times specified for the product apply.
  • Customized Products / Eigene Designs
    Yes, we can personalize almost all products. Do you have a specific idea? Contact us using the following form www.novasuperb.com/kontakt
  • Where can I find out more about gemstone knowledge?
    You can find more information from us at www.novasuperb.com/edelsteinwissen
  • How can I order products from NOVA superb?
    You can order the products via our online shop https://novasuperb.com or by email contact@novasuperb.com
  • Viele Produkte haben Festpreise, andere sind mit "auf Anfrage / Bestellung" gekennzeichnet, was bedeutet das?
    You can order products with a fixed price as usual. Production begins after the 2-week period has expired (right of withdrawal). Orders cannot be canceled after this time. Products marked “on request” require precise clarification and are subject to greater price fluctuations. The quality of the gemstones will also be clarified with you. A specialist will contact you for this purpose. You will then receive an offer. You can confirm this offer and pay the amount via a payment link.
  • Can an order be canceled?
    After payment there is a right of withdrawal of 14 days - within this period the purchase amount can be refunded in full. After this period, the ordered product will go into production and the order can no longer be canceled. The 14-day right of recall can be expressly waived, meaning the order can no longer be canceled once payment has been made.
  • When will the product I ordered be produced?
    After payment, there is a right of withdrawal of 14 days - within this period the purchase amount can be refunded in full. After this period, the ordered product will be manufactured.
  • What are the delivery times?
    The delivery times are stated in the product details and are also mentioned in the order confirmation. Delivery times will be adhered to wherever possible. If delivery times are extended, we will inform you immediately.
  • Can I use gemstones other than those listed and offered on novasuperb.com for the products?
    Yes, we always try to manufacture all products with the gemstones requested by our customers. A request can be made online at https://novasuperb.com for the product in question. In this case we will prepare and send an offer. This offer is valid for 14 days.
  • Can I have my own product developed?
    We offer a comprehensive design and production service. For further information, please fill out the following form: www.novasuperb.com/contact
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