withdrawal form
Conditions
For all purchases of our goods via our online shop (excluding certain products; see below for withdrawal policy), you, as a consumer, have a right of withdrawal within 14 days of contract conclusion. You may revoke your contract declaration within 14 days. You do not have a right of return upon receipt of the goods, as they are products specifically made for you.
Consequences of Withdrawal
If you revoke the contract, we will promptly and in any case no later than fourteen days from the day we receive notice of your decision to withdraw from this contract, reimburse you for the total price paid including delivery costs.
The refund will be made using the original payment method, and will always be transferred to the corresponding account used for payment, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. Please ensure that you have access to the specified account, as Englow GmbH assumes no liability in this regard.